Introduction
When you want to buy any item from radiustheme.com you need to register our site then you can purchase an item. Upon registration, we collect your First Name, Last Name & Email address.
This privacy for those who buy our items from radiustheme.com and who mail us for support from our Envato Marketplace Items or other support requests (updated: June 01, 2021).
What Types of information we collect
Personal Information: Upon registration, we collect your first name, last name, email address, account username & password (WordPress default registration). Note Your address info is store in our payment gateway company (Paddle/ 2checkout) each order detail. In our website, we don’t store your address information.
For support purposes, we may need additional information like site URL, admin access & FTP access. We collect this data only when you provide effective support.
We use Freshdesk support system so all support request data save in Freshdesk system.
Non-Personal Information: When purchasing any items from radiustheme.com the payment gateway company collect the information of IP address and geo-location information.
Support System Email:
From Radiustheme.com item support or our Envato items (Our site/ Envato Market / Template Monster) when you email us for the support we store your email address, name and other info that you fill in the form. We also use Freshdesk support system and all support email communication through Freshdesk. Freshdesk store user name and email address. But we can import/ export this data as our need.
Why your information is collected?
If you want to purchase any products from Radiustheme.com like WordPress Plugins or Themes. You need to register our site to make a purchase so upon registration (we collect your personal information) you become our customers so after login site you can download your purchased items any time or ask for support request as you are our customer.
Also when any support request comes in our support system Freshdesk it stores your info like name & email.
What Purpose your data used for:
With the data store in our site, www.radiustheme.com / Freshdesk support system we identify you as a customer we may send product notification like new products release/ existing products update or any discount offers. A guest user doesn’t have any permission to do any action on our site. So as a valuable custom you allow us to do this action.
How long personally identifiable information is retained for:
When you register radiustheme.com upon registration we collect your personal information & email for support your email address is saved. As long as you don’t delete your personal information we keep store your personal data.
What we do not do with your personal information:
We do not and will never share, disclose or provide your personal data to other companies for the marketing of their own products or services. Also, we never disclose your personal information to unauthorized people.
What right you have over your data:
As a registered user, you have the right to edit your personal information or you can request the exported file of your information. You can also delete your data after login into our site at any time.
3rd Party for Support System:
We use the Freshdesk system for managing our support request. They have their own privacy policy.
What data breach Procure we have:
Security of your personal information. We use industry-standard security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. Please do not disclose your registration username & password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. RadiusTheme gives reasonable efforts to protect your personal information.
In any case of unauthorized access or loss, we will inform immediately as soon as we aware of this
How you can access your data or Edit your personal information:
You can just log in to our site and edit/ delete any information or account as your wish. If you want to remove your email from product notification just unsubscribe or email us we will erase your email or account. Just write in Subject “delete your user name”
Contact us
If you have any questions please feel free to mail us support@radiustheme.com