We always try to provide the best service and support to our customers who purchase the Premium version of products from us. In any case, the products not working properly first submit a ticket in our site or mail support@radiustheme.com .
You get a refund in the following situation:
- If the products are completely non-functional.
- If you don’t get any response or solution from the ticket within 3 business days except Saturday & Sunday after you post the support request.
- If you buy any product by mistake and still don’t download that (note all downloaded logs are saved).
Refunds are not acceptable for the following situations:
- After purchasing the item if you change your mind not use it and without any specific reason.
- If you buy any item by mistake and download the item (note all download logs are saved).
- You need to provide the necessary access for support. If don’t provide access then the item will not be eligible for a refund.
- If our Team doesn’t provide you with support and fix your issue and you can not use this item.
- If a new feature is requested by multiple customers and we deem it necessary, we will either include the feature in a future version or provide a specified time frame for its implementation. Please note that if the buyer is unwilling to accept a minimum time frame in this scenario, a refund will not be acceptable.
We are Power Elite authors at Envato Market. Which items sold at Envato Market will follow the Envato Refund Policy.
We provide 30 days money-back guarantee (Our site purchase items not Envato Envato items follow the Envato refund policy) but you should notify us within 30 days that count from your purchase date and RadiusTheme.com has the right to ask you the specific reason for the refund. After 30 days a refund expires.
Noted: Refund may take 3+ days to arrive in your account.